Frequently Asked Questions

Yes. You must be at least 18 years of age to register and use the 66ep platform — or the higher minimum age required by the operator's licence jurisdiction if that figure is greater than 18. 66ep enforces this strictly through KYC age verification. Accounts found to belong to minors are permanently closed. Being 18 does not make online gambling lawful in Pakistan — users must review applicable local laws.

No. Each individual is permitted to hold one account only. Duplicate accounts — even under different email addresses or payment methods — are a violation of 66ep's Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances held within them. If you have accidentally created two accounts, contact support immediately to resolve the situation.

KYC verification on 66ep typically requires a government-issued photo ID such as your National Identity Card (CNIC), passport or driving licence, plus a proof of residential address issued within the last three months such as a utility bill or bank statement. You may also be asked to provide evidence of your payment method ownership. Documents can be submitted securely through the platform's verification section.

Yes, you can update your registered email address by contacting 66ep customer support. You will need to verify your identity before the change is processed. For security reasons, email changes are not self-service and require manual review. Allow one to two business days for the update to take effect. Ensure your new email address is one you actively monitor.

Minimum deposit amounts on 66ep are displayed in the cashier section at the time of your transaction and vary depending on the payment method chosen. As an illustrative example, minimums typically start from around PKR 500 to PKR 1,000. These figures are subject to change. Always check the current minimum in the cashier before initiating a deposit to avoid failed transactions.

Withdrawal processing times on 66ep depend on the payment method and whether your KYC verification is complete. Once approved internally, withdrawals to bank accounts such as HBL or UBL may take one to three business days. Mobile wallet withdrawals via Easypaisa or JazzCash may be faster. 66ep is not responsible for delays caused by third-party payment processors or banking systems.

Withdrawals may be delayed if your KYC verification is incomplete, if additional documentation has been requested, if there is an outstanding wagering requirement attached to a bonus, or if the withdrawal has been flagged for routine security review. Log into your account and check the cashier for any outstanding actions. If no action is indicated, contact 66ep support at support@66ep.cam for a status update.

66ep does not charge platform-level fees on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction fees or currency conversion charges independently. For example, your bank — whether HBL, Meezan Bank or Bank Alfalah — may charge a transfer fee that 66ep has no control over. Check with your payment provider before initiating a transaction if you are concerned about third-party fees.

Live in-play betting on 66ep allows you to place bets on sporting events that are already in progress, with odds updating in real time to reflect the current match situation. You can bet on outcomes such as the next wicket, next goal or match winner as the action unfolds. Bets placed on in-play markets are subject to acceptance at the odds displayed at the time of placement — odds can change quickly during live play.

66ep offers a broad casino section including live dealer games such as baccarat, roulette and blackjack streamed in real time, a full library of video slots from leading software providers, classic table games and specialty games. The live casino section in particular is popular with players who want the feel of a real casino environment from anywhere in Pakistan. Game availability may vary depending on your account status.

Yes, 66ep displays sports betting odds in decimal format by default. A decimal odd of 2.50 on a PKR 1,000 wager returns PKR 2,500 in total — that is PKR 1,500 profit plus your original PKR 1,000 stake returned. Some markets may also offer fractional or American odds as an alternative display format. You can typically select your preferred format within your account settings.

If a cricket match covered on 66ep is abandoned, rained off or declared a no-result, the platform's settlement rules for that specific market will apply. In most cases, bets on abandoned matches are voided and stakes are returned to the player's account. The specific ruling depends on the market type and how many overs were completed. Refer to 66ep's sports betting rules for full details.

A wagering requirement is the number of times you must bet a bonus amount before the resulting winnings become eligible for withdrawal. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place bets totalling PKR 10,000 before withdrawing bonus-derived winnings. Different games contribute different percentages toward the requirement — slots typically contribute 100%, while table games may contribute less.

Yes. All bonuses on 66ep carry an expiry period within which the wagering requirement must be met. An illustrative example expiry window is 7 to 30 days from the date the bonus is activated. Unused bonuses or bonuses with incomplete wagering at the time of expiry are forfeited. Always check the expiry date in the individual promotion's terms before activating a bonus.

In most cases, bonus funds cannot be withdrawn directly — only winnings generated after meeting the full wagering requirement are eligible for withdrawal. Some bonuses are non-sticky, meaning the bonus itself is deducted from your balance at the point of withdrawal, and only winnings above the stake are paid out. Whether a bonus is sticky or non-sticky is specified in the individual promotion's terms.

Deposit limits and loss limits can be configured in PKR directly from your account settings under the Responsible Gambling section. You can set daily, weekly or monthly limits. Reducing a limit takes effect immediately. Increasing a limit or removing a restriction is subject to a minimum 24-hour review period to prevent impulsive changes made mid-session. 66ep strongly encourages all players to set these limits when registering.

To request self-exclusion from 66ep, contact the support team at support@66ep.cam or navigate to Account Settings and select the Responsible Gambling section. You can choose an exclusion period of 30 days, 90 days, 6 months, 1 year or permanent exclusion. Once activated, your account is suspended from play and all marketing communications stop. The minimum exclusion period cannot be reversed early under any circumstances.

Online gambling is subject to significant legal restrictions in Pakistan, including the Prevention of Gambling Act, 1977. 66ep does not claim to hold a licence from the Government of Pakistan, the PTA or the State Bank of Pakistan, and does not assert that its services are lawful under Pakistani domestic law. This response is not legal advice. Pakistani users are solely responsible for understanding and complying with applicable local laws before using any gambling platform.

66ep customer support is available 24 hours a day, 7 days a week via email at support@66ep.cam. Support is provided in English as standard, with Urdu-language assistance available on request. Response times are typically within a few hours for routine queries and prioritised for urgent matters such as self-exclusion requests or account security concerns. 66ep serves players across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.